Frequently Asked Questions

WHAT IS YOUR LAY-AWAY POLICY?

*  Lay-aways are offered on  request.  

*  We ask for 1/3 down, 1/3 due in one month, 1/3 due in 2 months.

*  Other arrangements may be made - please contact me for a request.

WHAT IS YOUR PRODUCT GUARANTEE?

*  Everything we sell is guaranteed to be 100% authentic and as described.

*  If a mistake is made we will accept a return and refund your purchase price, plus any shipping cost incurred by you.

WHAT IS YOUR RETURNS POLICY?

*  We will accept a return for any reason, as long as it is in the same condition as when purchased.

*  We want you to be completely happy with anything you buy from us

*  Buyer pays for return shipping.

DO YOU OFFER DEALER DISCOUNTS?

*  Yes.  We offer dealer pricing to dealers with a valid resale certificate.

*  For dealer pricing, please contact me via email or phone:  info@ctcountryantiques.com, (203)  912-5522.

*  Any item may sell through the shopping cart system during our discussions, but items will be marked sold once a commitment to purchase by a dealer is made, even if payment has not been received.

WHAT IS YOUR SHIPPING POLICY?

*  We offer free shipping within the US on many items.

*  A flat shipping fee will be charged on large or heavy items.

*  Sale items will have a shipping fee.

*  If there is a shipping fee it will be shown in the product description.

*  We normally ship within one business day of purchase.

WHERE DO YOUR ITEMS COME FROM?

*  I have a large personal collection which I am paring down.

*  I am out in the marketplace constantly, visiting shows, auctions, private sales, and house calls.

*  Almost all of my items have a New England origin, and date from the 18th and 19th centuries

WHERE DO YOU GET YOUR INFORMATION ON THE ITEMS YOU SELL?

*  I have been a collector and dealer all of my adult life, and I have always focused on country antiques and primitives.

*  I have a large research library which I use extensively.

*  I know many experts in the field whom I also rely on for information.

*  I always try to determine provenance of the pieces I buy.

HOW CAN I PAY?

*  We accept all major credit and debit cards, PayPal,  and personal checks.

*  The site has an automatic check-out system using a shopping cart, where you can enter your payment information.  THIS IS A SECURE PAYMENT SITE.

*  If you prefer not to use the check-out system we can send you an invoice which you can then pay any way you wish.

IF I PUT AN ITEM IN THE SHOPPING CART IS IT RESERVED FOR ME?

*  NO!   The item is marked sold only after payment has been made through the shopping cart,  or a verbal commitment to buy has been made and acknowledged by me.

*  If you do not wish to use the shopping cart, email or call me asap, (info@ctcountryantiques.com, (203) 912-5522).  I can mark an item sold manually.

*  Whoever makes payment first , or commits to buying first, gets the item.  

DO YOU HAVE A SHOP I CAN VISIT?

*  We do not have a shop.

*  We sell only online.

*  We are happy to provide extra photos of any piece of interest.

HOW OFTEN DO YOU OFFER NEW ITEMS?

*  We normally update the site once a month.  To get advance notice of updates, please go to the link on the home page.

*  We usually offer a new blog post about once a month also, and sometimes add items related to the blog at that time. Notices of blog posts are also sent to our mailing list.

HOW OFTEN DO YOU  HAVE SALES?

*  We usually have a site-wide sale only once a year, just after the holidays.

*  We sometimes have a SALE section on the site.  These items  change frequently, without notice, so best to check in. 

© 2015 by Connecticut Country Antiques. 

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